Shipping policy

Last Updated: November 1, 2026

At Veyilon, we are committed to providing an elevated and seamless shopping experience. Please review our shipping, delivery, and customs policies outlined below.

Order Processing and Handling Times

Standard Processing: Due to our rigorous quality check protocols, please allow 1 to 4 business days for our logistics team to process, verify, and package your order before dispatch.
Definition of Business Days: For the purpose of this policy, "Business Days" are defined as Sunday through Thursday, excluding national holidays, eve of holidays, and official weekend days of rest.

Delivery Timeframes and International Fulfillment

Source of Fulfillment: To deliver premium designs directly to our global audience, our products are dispatched from our verified international fulfillment facilities and secure warehouses located abroad.
Shipping Windows: Standard shipping to Israel and international destinations typically takes between 5 to 17 business days from the date of actual shipment confirmation (dispatch). However, during peak shopping seasons, high-demand periods, or unexpected logistical constraints, delivery times may be extended.
Final Mile Delivery: Veyilon coordinates delivery to physical addresses, local distribution centers, or designated locker pickup points. Once your package is processed by our local logistics courier partners, you will receive a tracking link to monitor your delivery.

Unclaimed Packages and Delivery Failures

Customer Responsibility: It is the customer's sole responsibility to ensure that the shipping address, contact name, and phone number provided at checkout are fully accurate and complete. Veyilon is not liable for missing or delayed shipments resulting from incorrect or partial details provided by the buyer.
Refused or Unclaimed Deliveries: If a customer fails to pick up a package from a designated pickup point within the timeframe mandated by the courier, or refuses delivery of a compliant shipment, the package may be returned to our international facility. In such cases, to protect the business from losses, Veyilon reserves the right to deduct the actual, direct logistical costs incurred—including original shipping fees and return freight charges—from any applicable refund.

Customs, Import Duties, and Local Taxes

Import Compliance: Orders shipped from overseas facilities enter the destination country as an individual import. Veyilon is not responsible for any import taxes, customs duties, value-added tax (VAT), or clearance fees imposed by local tax authorities.
Statutory Thresholds: Please note that charges are not automatically applied to every order; they are determined strictly by local authorities based on product type and order value (such as the standard statutory import thresholds in Israel). All such regional import fees are the sole financial responsibility of the customer.

Limitation of Liability and Customer Resolution Process

Carrier Responsibilities: Veyilon partners with exceptional international and domestic logistics networks. While we enforce strict oversight, Veyilon cannot control unexpected operational delays, acts, or omissions attributable directly to third-party shipping carriers or regional postal authorities.
Dedicated Resolution Support: In the event of a carrier delay, Veyilon will actively coordinate with logistics partners to resolve the issue on your behalf.
Lost Packages: If a shipment does not arrive within 20 business days from the date of your official shipment confirmation (dispatch), please contact us at get.veyilon@gmail.com. Our support team will immediately open an official investigation with the carrier. If the package is deemed lost after investigation, Veyilon will fully resolve the matter by providing a complimentary reshipment or a full refund back to your original payment method.

Force Majeure Clause
Veyilon shall not be held liable for delayed deliveries, non-performance, or interruptions resulting from events beyond our reasonable control. This includes, but is not limited to: geopolitical instability, military actions, regional security operations, acts of God, extreme weather events, national strikes, or domestic airport and seaport closures.

Thank you for your understanding, patience, and for choosing Veyilon.
Veyilon Customer Operations Team