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Refund policy

Last updated: November 1, 2026

Returns

Returns and Refund Policy

Returns & Refund Policy
Last Updated: November 1, 2026
At Veyilon, customer satisfaction is important to us. We want you to have a positive shopping experience. This policy explains how returns, refunds, exchanges, and order cancellations are handled when purchasing from our store.
Veyilon operates using a third-party fulfillment and dropshipping model. Products may be shipped directly from suppliers and fulfillment partners located in China or other international locations. Despite this fulfillment arrangement, Veyilon remains your sole point of contact for all customer service, return, refund, and product-related requests.
  1. Return and Cancellation Rights
    Return and cancellation rights depend on your country of residence and the applicable consumer protection laws:
  • Customers in Israel: Under the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, eligible customers may generally cancel qualifying distance-selling transactions within 14 days from the date of receiving the product or the relevant disclosure document, whichever is later. Certain eligible consumers, including persons with disabilities, senior citizens aged 65 or older, and new immigrants, may qualify for an extended cancellation period of four months, subject to statutory conditions, including the required prior interaction with the business. For eligible change-of-mind cancellations, statutory cancellation fees may apply as permitted by law.
  • Customers in the European Union and United Kingdom: Customers may generally exercise their statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to applicable exceptions and local consumer protection laws. Additional statutory rights may apply to defective, damaged, or incorrectly described products.
  • Customers in Other Countries: For customers outside Israel, the EU, and the UK, cancellation and return requests will be handled according to the consumer protection laws applicable in the customer's country of residence. Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
  1. Return Eligibility and Product Condition
    For voluntary change-of-mind returns, products should generally be returned in their original condition, including original packaging, tags, and accessories, where applicable.
    Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and functionality. If a product has been used, damaged, or handled beyond what is reasonably necessary for inspection, Veyilon may apply a deduction for diminished value where permitted by applicable law. Nothing in this section limits statutory cancellation or refund rights.
  2. Non-Returnable Products
    Certain products may be excluded from statutory cancellation rights where applicable law permits. These may include:
  • Custom-made or personalized products manufactured according to individual customer specifications.
  • Perishable products or goods that deteriorate rapidly.
  • Sealed products that are unsuitable for return for health or hygiene reasons once unsealed (e.g., wellness supplements, cosmetics, sealed garments), where the relevant legal requirements are satisfied.
  • Other products specifically excluded under applicable consumer protection legislation.
    These exclusions do not remove any mandatory rights relating to defective, damaged, or incorrectly described products.
  1. How to Request a Return or Cancellation
    To request a return, exchange, or cancellation, please contact our customer support team:
    Email: get.veyilon@gmail.com
Please include:
  • Your full name.
  • Your order number.
  • The product you wish to return.
  • The reason for your request, where applicable.
Our support team will review your request and provide the appropriate instructions, including the applicable return destination and shipping arrangements. Please contact us before sending any products back.
A customer does not need to wait for our approval to exercise a statutory cancellation right. A valid cancellation notice may be submitted through our customer support email within the applicable legal timeframe.
  1. International Returns and Dropshipping Fulfillment
    Veyilon works with independent suppliers and international fulfillment partners. Consequently, the original shipping address indicated on your package layout may not be the appropriate destination for returned products. Return destinations vary depending on the product, supplier, and fulfillment arrangement.
    Customers must strictly use the specific return address and instructions provided by Veyilon for the relevant return. Products should not be sent directly to an original supplier or fulfillment facility without appropriate instructions from us. Veyilon will coordinate return requests and remain responsible for handling customer claims in accordance with applicable consumer protection laws. The use of international suppliers does not reduce or replace any statutory consumer rights.
  2. Return Shipping Costs
  • Change-of-Mind Returns: For voluntary returns due to a change of mind, customers may be responsible for reasonable return shipping costs, where permitted by applicable law and where the relevant costs have been properly disclosed before purchase.
  • Defective, Damaged, or Incorrect Products: If a product arrives defective, damaged, incorrect, or materially different from its description, Veyilon will arrange an appropriate remedy and cover applicable return or replacement shipping costs where required by law. Customers should not be required to bear costs that applicable consumer protection laws place on the seller.
  1. Cancellation Fees
    For eligible change-of-mind cancellations by customers in Israel, Veyilon may charge a cancellation fee of up to 5% of the transaction value or 100 ILS, whichever is lower, subject to the conditions and exceptions established by Israeli law. No such cancellation fee will be charged where the cancellation results from a relevant defect, non-conformity, or breach attributable to Veyilon, as provided by applicable law. For customers in other jurisdictions, cancellation fees will only be applied where legally permitted.
  2. Damaged, Defective, or Incorrect Products
    Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us immediately at: get.veyilon@gmail.com.
    Please include your order number, a description of the issue, and photographs or other supporting evidence where reasonably available. We encourage customers to contact us as soon as reasonably possible after discovering an issue. However, any reporting timeframe requested by Veyilon does not limit mandatory statutory rights or legal warranty periods. Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, or a refund.
  3. Exchanges
    If you wish to exchange a product for a different size, color, or variant, please contact our support team before returning the item. Exchanges are subject to product availability and applicable consumer protection laws. Where an exchange is unavailable, we will discuss the available alternatives with you in accordance with applicable law.
  4. Refunds and Processing Times
    Once a return has been received or the applicable return requirements have been satisfied, Veyilon will review the request and notify the customer of the refund decision. Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.
    Refunds will be processed within the statutory deadlines applicable to the relevant transaction and jurisdiction. For Israeli statutory cancellations, applicable refund deadlines will be observed, including the relevant 14-day statutory refund period. For other international customers, the applicable local refund deadlines will apply. Please note that banks, credit card companies, and payment providers may require additional time to display completed refunds in customer accounts.
  5. Order Cancellations Before Shipment
    If you wish to cancel an order before it has been shipped, please contact us as soon as possible at get.veyilon@gmail.com. We will make every reasonable effort to halt fulfillment with our international suppliers. If your cancellation request is received before the order has been processed or dispatched by our fulfillment partners, we will cancel the order and issue a refund. If the order has already been dispatched, the cancellation will be processed under our standard change-of-mind return framework upon delivery.
  6. Contact Us
    For questions regarding returns, refunds, exchanges, or order cancellations, please contact:
    Veyilon Customer Support
    Email: get.veyilon@gmail.com

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